Ensuring operational continuity during platform updates

The client needed to maintain the current platform while updating to a new one, slowing progress.

Our client was in the process of updating their website platform, but the current production platform needed to be maintained by the same team, which has slowed down the progress.

New Elevation assigned a skilled Dev/QA/Manager team to support the current platform and implement necessary improvements.

New Elevation assigned a team of skilled developers, QA professionals, and managers to offer essential assistance to the current production environment and carry out necessary minor improvements that couldn’t wait until the new platform was ready. Our comprehensive support included:

• L2/L3 Support: Providing high-level technical support to resolve complex issues and ensure system stability.
• Feature Enhancements and Bug Fixes: Implementing minor feature enhancements, new features, bug fixes, and performance improvements to keep the current platform functional and efficient.
• Rapid Onboarding and Transition: Ensuring quick integration and seamless transition of our team to minimize downtime and maintain productivity.
• Support for Re-Platforming: Assisting the main team with data extraction and code discovery to facilitate the transition to the new platform.

Technologies

• Salesforce Commerce Cloud
• React.js
• JavaScript
• Other cloud tools

New Elevation maintained daily operations, allowing the client to focus on the platform update without compromising the existing system’s quality and functionality.

Our client successfully redirected key resources to focus on the large, specialized project of updating their website platform. Meanwhile, New Elevation’s team maintained daily operations, ensuring the current production platform remained stable and efficient. This collaboration allowed for the smooth progression of the platform update without compromising the quality and functionality of the existing system.