Streamlining website development for reliability
A premium cycling brand was struggling with missed deadlines and unreliable launches from a fragmented group of independent developers. New Elevation replaced the chaos with a centralized L2/L3 support team, 24/7 incident management, and structured release processes — delivering consistent, on-schedule feature launches and a measurably more stable platform.
The Challenge
Managing multiple independent developers led to missed deadlines and unreliable website launches, negatively impacting the user experience and overall website performance.
Our client was overseeing several independent developers to improve and sustain their live website. However, due to a lack of concentration, they frequently missed deadlines when introducing new features and experienced problematic website launches.
Our Approach
New Elevation provided a centralized team offering L2 and L3 support, 24/7 incident management, bug fixes, release management, DevOps support, and architecture reviews for improved reliability.
New Elevation placed a well-qualified L2 and L3 support and maintenance team to provide continuous improvement and reliable website management. Our solution included:
L2 and L3 Support: Placed a qualified support team to handle complex issues and ensure ongoing maintenance.
24/7 On-Call Support: Established round-the-clock incident management to quickly resolve any issues.
Bug Fixes and Minor Enhancements: Continuously improved the website by fixing bugs and adding minor enhancements.
Release Management: Provided structured release management to ensure smooth and timely feature rollouts.
Infrastructure and DevOps Support: Offered comprehensive support for infrastructure and DevOps to optimize website performance.
Architecture Review and Documentation: Conducted thorough architecture reviews, provided recommendations, and documented processes for future improvements.
Technologies
Node.js
React.js
Vue.js
Redis
AWS
Terraform
SQS
RDS
MySQL
The Results
The client now has a streamlined, reliable approach to website management, ensuring timely feature production and consistent, high-quality market launches.
Our client now follows a flexible and efficient method for producing features in a timely and reliable manner, launching them systematically and consistently to the market. With New Elevation’s support, the client has achieved a more streamlined and reliable approach to website management. They can now introduce new features on schedule, maintain high website performance, and ensure smooth launches, significantly enhancing their overall user experience and market presence.